Training Courses
Tactical Trainer offers a range of courses, including public training courses,and in-house training courses tailored to meet the specific business's needs.
Click on the headings below to find out more.
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Personal & Professional Effectiveness |
Effective Business Writing Skills
This course gives delegates the toolkit to communicate effectively in business, and includes practical exercises on how to plan and structure writing, put the content across in an appropriate tone and use the correct style and punctuation.
Everything DiSC Workplace Profiling
Participants will learn how to better understand and appreciate the communication styles of the people they work with, resulting in more effective and productive working relationships. Each participant also receives an individualised comprehensive report on their own DiSC style.
Exceptional Customer Service
'Good' customer service is no longer 'good enough'. This course helps delegates to understand why service is so important and it gives them the crucial tips and skills required to deliver world-class service and grow existing client relationships.
Personal Productivity & Effectiveness- Structured for Success
Participants will learn how to become more effective in the workplace, by learning how to identify different behaviours in your people and how best to deal with them, discovering how to become more assertive and to allocate their time and effort in a more productive manner, and how to set effective goals to achieve the best results.
Professional Telephone Techniques
This telephone skills course teaches all those working with a telephone how to use active listening techniques to understand the customer's needs, how to control the conversation and diffuse anger and give the call direction with difficult callers.
Time Management
This course gives delegates the tools to regain control of their workload by managing themself and others more effectively. They will learn how to prioritise intelligently, be able to say no assertively, delegate confidently and maintain a healthy work-life balance.
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Communication Excellence |
Assertiveness at work
This course will teach delegates the difference between being aggressive, submissive and assertive and how to apply them in situations within your organisation and when dealing with external clients. The course also outlines methods on how to develop a practical, personal action plan on how to deal with persistent people, how to manage feedback and how to use assertive behaviour to achieve win-win situations.
Communication Excellence
This course teaches effective communication techniques that will benefit both the individual and the organisation. Delegates will learn which areas of communication to give proper emphasis to and will be provided with effective tools to handle tough situations, give constructive feedback and improve all human interactions.
Business Etiquette Excellence
This course will guide delegates through best-practice for first meetings, office etiquette and expected business courtesy. They will learn how to make small-talk and establish rapport with ease. It is a fun and practical course with lots of opportunity for interaction and questions.
Everything DiSC Workplace profiling
Participants will learn how to better understand and appreciate the communication styles of the people they work with, resulting in more effective and productive working relationships. Each participant also receives an individualised comprehensive report on their own DiSC style.
Managing Difficult and Demanding Situations
This course provides the skills to be able to react calmly and positively in difficult situations by looking at the causes of the difficult behaviour and the tools to diffuse it. Delegates will learn how to engage their 'professional brain' and adapt their service styles appropriately rather than taking things personally and getting embroiled in an argument. They will develop the confidence to manage their responses appropriately, and the ability to identify and deal professionally with unacceptable behaviour.
Negotiation Know-how (Achievement Strategies)
This course is about planning negotiation to ensure success, eliminate threats, maximise power and ultimately form lasting agreements that are win-win solutions for all parties. It will provide delegates with proven techniques to have the competitive edge and be an effective negotiator.
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Supervise. Manage. Lead |
Building Effective Teams
Productive teams get the job done faster, more correctly and make it a pleasure to get the work done. This course will outline tips to effectively work as a team, committed to achieving goals and targets. It shows delegates how their actions indirectly, or directly, increase company sales and productivity, and hence how to produce better results for themselves and their organisation as a whole.
Everything DiSC 363 for Leaders profiling
Everything DiSC 363™ for Leaders combines the best of 360° feedback with the simplicity and power of DiSC, plus three strategies for improving leadership effectiveness. The result is a 360° experience that is more productive... and satisfying
Everything DiSC Management
Managers will better understand themselves, create more effective relationships with their employees, and understand their own manager's style. Modules include: Directing and Delegating , Motivation Developing Others, and Working with your Manager
Introduction to Supervision & Leadership
Delegates will learn the skills so many managers have never been taught and had to learn the hard way. They will learn to set goals for the team and to motivate and develop team members to continuously improve performance and handle difficult situations decisively. They will gain a clear understanding of a team leader's position and responsibilities, including techniques to get the best out of the team, the ability to manage difficult people and challenging situations, effective time management and confident delegation skills
Leadership Power - Influence with passion
This course is all about different levels of management and leadership styles. Delegates will learn how to achieve better results through leadership training. They will discover how to create great teams to take the business or organisation to a higher level of efficiency, and how to best apply different styles of leadership to encourage confidence. They will learn how to lead people as opposed to managing them, how to lead change in any organisation, and how to deal with things when they go wrong!
The Manager. The Coach. The Mentor
This course is designed to understand how to coach and mentor others in the workplace. Managing others in the workplace holds people accountable. Coaching others in the workplace helps people to "self manage". A far most cost effective, efficient and great workplace culture develops from a coaching culture. This is a facilitated session, using real life case studies. It also covers internal investigation techniques, problem solving and workplace improvement strategies that can be applied immediately into any workplace.